GOT SOME HEARTFELT QUESTIONS FOR US?

WE'VE PUT TOGETHER A LIST OF OUR MOST FREQUENTLY ASKED QUESTIONS
TO HOPEFULLY GIVE YOU SOME ANSWERS.

HOWEVER IF YOU'RE STILL NOT FEELING THE LOVE THEN PLEASE EMAIL YOUR QUESTIONS TO This e-mail address is being protected from spam bots, you need JavaScript enabled to view it  

HOW DO I PLACE AN ORDER IF I LIVE IN SOUTH AFRICA?
Ordering from South Africa is easy. All you need to do is send an email to This e-mail address is being protected from spam bots, you need JavaScript enabled to view it   with details of where you live and we’ll send you an order form straight away so that you can place your order as quickly as possible.

HOW DO I PLACE AN ORDER IF I LIVE OVERSEAS? It doesn’t matter where in the world you live – we’ve made ordering as easy as possible. All you need to do is send an email to This e-mail address is being protected from spam bots, you need JavaScript enabled to view it   with your details on it, telling us where you live. We will then send you an order form so that you can place an order as soon as possible.

HOW DO I PAY FOR MY ORDER?  

If I live in South Africa?

Direct Deposit or Internet Transfer
To the following account:
Heart Felt Design Construction & Project
Bank: First National Bank (FNB)
Branch no. 00251345
Account no. 62125491928

Via Cheque
Please make all cheques payable to:
Heart Felt Design Construction & Projects
& post to: Martha Letsoalo, P O Box 642, Makapanstad, 0404, South Africa.
Please don’t forget to put your ID number and contact telephone number on the back of the cheque – together with your Invoice number.

If I live overseas?

Direct Deposit or BACS payment
To the following account:
The Heartfelt Project
Bank: Natwest
Branch code: 60-04-23
Account no. 89687248
If you need to do an international transfer you’ll need our Swift Code & IBAN number:
SWIFT code: NWBKGB2L
IBAN number: GB31NWBK60042389687248

Paying by Credit Card
If you would like to pay by credit card then please let us know when ordering and we will send you a link via email to pay via PayPal. It’s easy. You simply click on the link and it will take you to a page with the invoice amount and ask you to enter your details.

WHO CAN I CONTACT SHOULD I NEED TO SPEAK TO ANYONE AT HEARTFELT?

For all South African queries please contact:
Martha Letsoalo on +27 (0)727648769
Julie Hadley on +27 (0)82 340 6622, Skype: julie.masureik, Email: This e-mail address is being protected from spam bots, you need JavaScript enabled to view it
Florence Mosia on +27(0)823406622 Email: This e-mail address is being protected from spam bots, you need JavaScript enabled to view it
Website www.theheartfeltproject.com 

For all International queries please contact:
Julie Hadley on +44 (0)79 6858 9468 Skype: julie.masureik Email: This e-mail address is being protected from spam bots, you need JavaScript enabled to view it
Website www.theheartfeltproject.com  

I AM A SHOP. HOW DO I PLACE AN ORDER?
Ordering is easy, all you need to do is email us at This e-mail address is being protected from spam bots, you need JavaScript enabled to view it   requesting a wholesale price list and we will send it to you together with an order form straight away. Please don’t forget to let us know where you are located.

IS THERE A MINIMUM ORDER REQUIRED?  yes, as a shop there is a minimum order of R500. However we do make exceptions for smaller shops or lodges, please email us at This e-mail address is being protected from spam bots, you need JavaScript enabled to view it to discuss your situation.  For individual customers there is no minimum order required.

DO YOU TAKE ORDERS ON CONSIGNMENT?   Unfortunately we do not allow shops to order from us on a consignment basis. This is due to the fact that it takes the ladies time to individually hand-sew each of our products. This means that if most of their time was spent making consignment stock during the month the ladies would not get paid for that month.

WHAT ARE YOUR PRICES?  All our products are priced according to the amount of time it takes the ladies to make them. We also take into consideration the cost of materials and packaging. For special item requests we will charge accordingly. you can request a price list here. For wholesale prices please contact us here telling us where you are located.

HOW DO YOU WORK OUT INTERNATIONAL PRICES?  Exchange rates fluctuate based on economic factors like inflation, industrial production and geopolitical events. Our prices are worked out according to an average yearly exchange rate between each foreign currency to the rand. At the moment these are: 15/1 to the GBP [£], 13/1 to the EURO [€] and 10/1 To the US DOLLAR [$]. We also take into consideration transfer costs and bank fees to get the money to South Africa. This, together with the increase in postage means that we’ve worked out the prices so that the ladies don’t lose out and neither do you.

IS THE HEARTFELT PROJECT A CHARITY? The Heartfelt Project isn’t purely a charity. Within the ‘Heartfelt’ framework, the Heartfelt Project runs as any normal company does. What makes our company special is that the people who work there – all the ladies – run it as their own business. At the same time they are being educated about how businesses work, understanding that what they put in, they get out.  Heartfelt is totally transparent with the ladies about finances, sales & marketing.  We believe that as a company we will be 100% sustainable in the long run because of this. Being set up as a charity means that the ladies would simply expect hand-outs, as a business they are empowering their own lives. By giving to Charities & NGOs within the heartfelt community (which are chosen by the ladies for causes close to the ladies hearts namely  TB & AIDS, the elderly) there is a strong sense of achievement and encouragement amongst them, knowing that they are capable of making a difference to peoples lives – instead of living with a feeling of helplessness. So in a nutshell - no, heartfelt isn't set up as a charity, but is a ‘Pay it forward’ company – which runs as a business and donates to charities within the heartfelt community. That way the difference is not only seen but felt by each and every lady and family member living in Makapanstad.

WHO DOES THE MONEY I PAY GO TO? As with any ordinary company, the Heartfelt Project has administrative and production expenses but the majority of the money from each sale goes to the ladies and to charity. The amount donated to charity varies each month according to the sales. If however we feel that one of the ladies is going through a very difficult time and needs a helping hand financially for funeral costs, medical expenses or anything else – on occasion we consider giving a small portion to her and her family – as charity begins at home.

WHERE ARE YOUR MATERIALS FROM?  As much as possible, we strive to source our products locally, to boost the local economy and reduce excess transport. We hope in the future we will be able to grow and produce our own fibres. However, for now we purchase our materials from a local supplier as well as getting off-cuts from a stitching group of women in Johannesburg who collect them on our behalf. If you have any suggestions or tips on where we might source eco or ethical materials, please feel free to contact us at This e-mail address is being protected from spam bots, you need JavaScript enabled to view it  

WHAT IS INSIDE THE STUFFED FELT PRODUCTS?
The stuffing for our felt products is ordinary cushion stuffing made from new materials.

CAN I JOIN THE HEARTFELT PROJECT? It’s our dream to be able to expand our operation and provide happy employment for as many women in sub-Saharan Africa as possible. For now, we are concentrating on our project in Makapanstad, SA. But, if you are interested in working with the Heartfelt Project we would love to hear from you. Please email Julie at This e-mail address is being protected from spam bots, you need JavaScript enabled to view it

CAN I BECOME AN AGENT FOR THE HEARTFELT PROJECT? Yes you can, we’d love you to help us spread the heartfelt word. Becoming an agent is easy, simply email Julie at This e-mail address is being protected from spam bots, you need JavaScript enabled to view it to have a heart to heart about what it is you had in mind and she’ll explain how everything works. After all, it’s easy selling a good quality product you love.

CAN I REQUEST A SPECIAL DESIGN? Each of our products has its own special hand-made quality and design. We do accept requests for special designs but we reserve the right to decline those requests that may not work within our design range. We would love to hear from you if you have any ideas of designs you would the ladies to make for you – who knows, they could even become a permanent fixture on the heartfelt product list! Each new product will be priced according to the amount of material used and time it takes to design & produce.  It will also be © protected to heartfelt.

WILL MY PRODUCTS COME PACKAGED WITH A LITTLE STORY ABOUT HEARTFELT? Yes. Each product is packaged in its own plastic slip (for protection) together with a little story about Heartfelt and how the product was made. If there is any other information you require please do not hesitate to request it with your order.

I’M INTERESTED IN ORDERING CORPORATE GIFTS That’s great news. Heartfelt offers all its products as corporate gifts. And it is a wonderful way for a company or organization to give back and make a difference. For occasions like Easter, Valentine’s Day, Women’s Day, Christmas or any day of the year you’re your employees that you care & give a gift with meaning.  Simply email This e-mail address is being protected from spam bots, you need JavaScript enabled to view it to request a price list and please don’t forget to put Corporate Gift in the subject line.

I’M INTERESTED IN YOUR WEDDING FAVOURS Ahhhh weddings, we just love them here at heartfelt. Especially when we can share them with you! If you are interested in sharing the love with heartfelt on your special day please email us at This e-mail address is being protected from spam bots, you need JavaScript enabled to view it to request a price list and please don’t forget to put Wedding Favours in the subject line.

WHAT ARE POSTAGE COSTS? For all orders within South Africa a postage charge of R45.00 will be added onto your invoice.  This amount may vary for smaller or larger orders. Please contact us should you wish for us to send your order Speed Courier Service at the post office, or if you wish to pay for postage on delivery.  For all orders within the UK a postage charge of £3.00 will be added onto your invoice.  This amount may vary on larger orders. Please contact us should you wish to pay for postage on delivery or request special over night delivery. All other countries postage will be prices accordingly.

ONCE I’VE ORDERED WHEN CAN I EXCPECT DELIVERY?

Within South Africa
Because all our items are individually hand-sewn, for large orders please allow 14 - 20 days for delivery should the ladies be starting from scratch. If we already have items in stock please allow 4 - 7 working days for us to get your order to you. Once your order has been finished it will be popped in the post. We will then contact you with your tracking number and expected date of delivery.  Please make sure we have the correct POSTAL address for you as your order will be coming all the way from Makapanstad and we’d hate for it to get lost along the way. 

Overseas
Because all our items are individually hand-sewn, for large orders please allow 20 - 30 days for delivery should the ladies be starting from scratch. If we already have items in stock please allow 3 - 7 working days for us to get your order to you. We will then contact you with your tracking number and expected date of delivery.  Please make sure we have the correct POSTAL address for you as your order will be coming all the way from Makapanstad and we’d hate for it to get lost along the way.

CAN I RETURN ANYTHING SHOULD IT BE DAMAGED? It’s very important to us that you are happy with everything we make for you. So please let us know if you would like to return anything and we will send you a new product straight away. Please send returns to: Heartfelt, P O Box 642, Makapanstad, 0404, South Africa with a note inside explaining why you are returning the item. Because all our products are individually hand-sewn slight differences may occur so feedback will be greatly appreciated.

WHAT PRODUCTS ARE IN THE HEARTFELT RANGE?  All products designed at Heartfelt are © protected. Our heartfelt product range falls into three categories: Hearts, Bushfelt & Christmas. To request a product list & pricing please send us an email to This e-mail address is being protected from spam bots, you need JavaScript enabled to view it

WHAT DOES PLAIN OR BEADED MEAN?
Where you see products that come in a Plain variation these are the felt heart with beading only in the middle. Where you see Bead that is when the felt heart comes with beading around the edges too.

WHAT ARE THE PRODUCT DIMENSIONS?

The product dimensions are as follows:
Heartfelt & Bushfelt Fridge Magnets
Large ±10cm x 8cm - thickness 3cm
Medium ± 8cm x 5.5cm - thickness 2.5cm
Small ± 6cm x 5cm - thickness 2cm
Brooches
Heart ± 3cm (width) x 3cm (height).
Africa ± 3cm (width) x 4.5cm (height).
Bushfelt toys
Mr Crocodile ± 25cm x 12cm
Mr Hippo ± 20cm x 14cm
Hanging hearts
Large ±10cm x 8cm - thickness 3cm
Medium ± 8cm x 5.5cm - thickness 2.5cm
Small ± 6cm x 5cm - thickness 2cm
Our Hanging hearts come with a beaded string that is approximately 30cm in length.